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Privacy Policy

Effective Date: December 7, 2025
 

1. Introduction
TCP Facility Services (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, store, and protect information when you visit our website (tcpservices.us) or otherwise interact with us (e.g., request a quote, contact us, or sign up for services). By using our website or services, you agree to the practices described in this policy.
 

2. Information We Collect
We may collect two types of information from users:

  • Personal Information, which may include: name, email address, phone number, mailing address or location, service-related information (e.g., details about your facility, schedule, or cleaning needs), and any other information you voluntarily submit when requesting a quote, contacting us, or signing up for services.

  • Non-Personal Information (Usage Data), collected automatically from your browser or device. This can include data such as IP address, browser type, device type, operating system, referring/exit pages, the date and time you access our site, pages viewed, and other statistical or anonymous usage data. We may use cookies or similar tracking technologies to collect this information.
     

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To respond to your requests (e.g., quotes, inquiries, support), schedule or manage cleaning services, and communicate with you.

  • To process any payments, invoices, or service contracts when applicable.

  • To send service-related updates, confirmations, reminders, or other relevant communications.

  • To improve our website, services, and user experience (for example, by analyzing traffic, user behavior, and preferences).

  • To detect, prevent, and address problems such as fraud, abuse, or security issues.

  • If you consent, we may also send marketing communications, promotional offers, or newsletters. You can opt out of these at any time.
     

4. How We Store and Protect Your Information
We are committed to keeping your information secure. We store personal information on secure servers or databases, and access to that data is restricted to authorized employees or contractors who need it to perform their jobs (for example: billing, customer service, scheduling). We also use technical and organizational measures to help protect your information from unauthorized access, disclosure, alteration, or destruction.
 

5. Sharing Your Information
We will not sell, rent, or lease your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

  • With trusted third-party service providers who perform services on our behalf (e.g., for email communications, payment processing, or other operational tasks). These providers are contractually obligated to keep your information confidential and use it only for the specified purposes.

  • If required by law, or to comply with a valid legal request, or to protect the rights, property, safety of our users or the public.
     

6. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect non-personal usage data and help us understand how visitors use our site, improve usability, track website traffic, and offer a better user experience. You may choose to disable cookies via your browser settings — though doing so might affect certain features of the site.
 

7. Your Rights & Choices
Depending on your jurisdiction and applicable law, you may have certain rights regarding the personal information we hold about you. These rights may include:

  • The right to access the personal information we have collected about you.

  • The right to correct or update inaccurate or incomplete data.

  • The right to request deletion of your personal data (subject to any legal obligations).

  • The right to opt out of receiving marketing or promotional communications at any time.

If you wish to exercise any of these rights, or have questions regarding your data, contact us using the contact information below.
 

8. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware we have collected personal information from a child under 13, we will promptly delete that information.
 

9. Third-Party Links & External Services
Our website may contain links to third-party websites, tools, or services. This Privacy Policy does not apply to those third parties. We recommend that you review the privacy policies of any external sites you access.
 

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Whenever we do, we will post the new version on this page along with a revised “Effective Date.” Your continued use of the site or our services after changes are made constitutes your acceptance of the modified policy.
 

11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please contact us at:

TCP Facility Services
Email: info@tcpservices.us
Phone: 832-617-2060

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